Processing Times:
We are committed to processing all orders as quickly as possible, and in most cases, orders will be processed and made immediately, and will ship out within one (1) to seven (7) business days. Please remember that ALL PURCHASES ARE MADE TO ORDER, so please be patient, as orders don't usually ship out the day they are placed. Please allow additional time for shipments to remote addresses as well as international orders.
Please note that these processing and shipping provisions are only general guidelines; Destino The Label cannot guarantee that the time frames noted will be met.
Taxes/Duties for International Shipments:
Duties and taxes are not included in the checkout total. These are determined by the customs agency in the destination country and are collected at the time of delivery by the recipient. Destino The Label is not responsible for these fees.
Shipping & Delivery
Once your order has shipped, we are not responsible for any uncollected parcels due to incomplete/wrong address or unsuccessful delivery attempts. We are not liable for unanticipated delays due to bad weather conditions or customs clearance procedures.
In the case of missing or lost parcels, refunds will be processed only upon official confirmation from the postal service. According to universal postal regulations, the inquiry may take up to 2 months to conclude.
Tracking Numbers
All orders will be sent a tracking code once shipped so you know at every stage where your parcel is.
Shipping Cost
Free Standard shipping applies to all Australian & New Zealand orders.
Free Express shipping applies to all Australian & New Zealand orders over AUD$150
For all other international orders, free Standard shipping applies to orders over AUD$150. Otherwise, shipping is calculated at the checkout.
Shipping Times
For domestic orders, please allow 7-10 business days for Standard shipping. For Express shipping, orders should be delivered on the next business day.
For international orders, please allow 10 -20 business days for Standard shipping. For Express shipping, orders should be delivered within 7-15 business days.
Covid- 19
Please note shipping times may be affected by COVID-19. The timeframes noted above are estimates only. We apologise in advance if your delivery has been delayed.